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Pasture and Plenty
2433 University Ave
Madison, WI 53726
hello@pastureandplenty.com

FAQ

What will come in my bag?

We create our menus weekly, based on what is at its peak seasonally. You will receive one meal kit, one-ready-to-eat meal and one farm-to-freezer meal that you can eat right away or stash in the freezer for another day. Usually, one of these 3 dishes is meatless. You will receive an email Friday night with the following week’s menu.

How does your subscription work?

Sign-ups are accepted on a rolling basis, if you subscribe before midnight on Wednesday night your delicious, farm-fresh meals will be available starting the following Monday. Each subscription is set on a 4-week renewal cycle. Your 4-week cycle starts the first Monday and renews every 4 weeks from the day you first signed up.

Can you accommodate my dietary restrictions?

Yes (some of them)! We are happy to offer both vegetarian and omnivore meal plans. If there is a type of food can’t eat such as pork, gluten, peanuts, etc., just let us know and those ingredients will not be included in your meal plan.
(Please note that as we do our best to keep allergenic foods separate, we do cook in a facility that handles gluten and other potentially allergenic food items, such as eggs, tree nuts, peanuts.)

Can I preview my meals ahead of time and switch for something different?

Not yet. We are growing fast and hope to offer flexible menu options soon. For now, all of our meal plan subscribers will receive either an omnivore or vegetarian version of the same 3 meals each week. See sample menus from past weeks here.

Can I suspend my meal plan if I’m going on vacation?

Yes. Please let us know if you need to skip a week and will make sure you are not billed. Or, better yet, share the week with a friend or neighbor, the one who is watering the plants or taking care of the dog. They will love you forever!

Can I add more servings to my meal plan if I need to feed visiting friends or family?

Absolutely. Just send us an email if you need to change your portion size for the week and we will contact you about the change in your billing.

What happens in winter? Do you still use local ingredients?

You bet. During the harvest seasons, we are always carefully canning, storing, drying, and freezing so we can offer the best produce our region has to offer, all year round.

What should I do if I’m not home during the delivery window?

We will deliver a big bag of farm fresh goodness to your door between 3:30 and 5:30pm every Monday. If you won't be home, just place a large cooler outside your door. When you finish your day, it will be waiting for you. Need to make special arrangements? Just let us know.

How does the food stay cold?

Your farm-to-freezer meal serves as an ice pack for your entire bag. However, it’s a good idea to leave a cooler out if you won’t be home when your meals are delivered.

Where do you deliver?

Right now we deliver to the near West side (about a mile radius around our storefront at 2433 University Ave) and to Middleton. However, we have several pick-up sites throughout the city. If five households in your neighborhood sign up, we can create a neighborhood pickup site for you. Right now we have a pick up site on Atwood Ave. We also offer pick up from our storefront.

What day and time is delivery? When and where do I pick up?

We will deliver a big bag of farm fresh goodness to your door every Monday between 3:30 and 5:30pm.

Unless you have selected a neighborhood pickup site, your bag will be ready and waiting for you every Monday at our storefront between 3:30 and 6:30 pm. The address is 2433 University Ave. There is a small parking lot behind our building on Highland Ave.

Is there a lot of packaging and waste?

Nope. We are very proud to offer almost zero waste. The meals will come in a canvas tote filled with reusable / returnable glass dishes. The farm-to-freezer meal serves as an ice pack for the entire bag. Keeping unnecessary items out of the landfills is extremely important to us and something that sets up apart from national meal kit services.

What do I do with my Pyrex dishes?

When you’re finished with your meals, just rinse out the pyrex containers, pop the lids back on, and put them back in the bag. Putting the lids on will keep the pyrex from clanking around and chipping. If you get your meals delivered, just leave the bag outside on your next delivery day and we’ll pick it up. If you pick-up, bring your bag back to us. Either way, it will be replaced with of fresh bag of farm-fresh goodness.

What is the benefit to using a local service?

You get farm fresh meals made right here, and know you are having a positive impact on the local food economy. All the food dollars you spend at Pasture and Plenty go back to work here in our local community. We support our local farms and ranchers, hire local hands to do the work, and cut down significantly on the amount of waste used in packaging and emissions from shipping.

How do I cancel or put a hold on my subscription?

We would hate to see you go, but if you need to cancel or hold, just log-in and make the update on your account, or send us an email anytime. hello@pastureandplenty.com